Yes, you can! Cancellations can be done through our Self-Service Portal.
Please note
- Due to new payment processor rules, user-initiated cancellations are subject to a 3% cancellation fee. This fee does not apply to group buy items that fail to hit MOQ.
- Note on canceling in-stock orders: We strive to fulfill orders as quickly as possible, and often our fulfillment operations will have fulfilled your in-stock order before support has a chance to respond to any cancellations or inquiries. While we're working on creating a better experience, currently order cancellations for in-stock items cannot be guaranteed before your order ships.
Further information on those restrictions will be provided when using the portal.