• Once our shipping partner picks up a package, they are responsible and held liable to deliver your order.
• Often, packages are misdelivered and arrive within a few days. Please contact the local office for your shipping provider for more information on your order.
• If misdeliveries are a common issue, we strongly recommend adding insurance so your order is fully protected.
• If the order remains undelivered after a few days and after calling your local shipping office, you will need to file a claim. Please keep us posted on the progress of the claim so we can work with you to get you the items from your order, or otherwise make sure your order is made whole.