Shipping / Returns

How long will delivery take?
After placing your order, two factors determine the speed at which your order is delivered to you: Fulfillment processing time The courier's estimate...
Wed, 8 Mar, 2023 at 10:59 PM
Is the delivery time flexible?
We understand that you might not always be available to receive a delivery. We let you pick your shipping method based on your availability. Most couriers ...
Wed, 8 Mar, 2023 at 11:00 PM
What is your processing time?
No matter what shipping option you choose, our processing time will in most cases, be 2-3 business days. If we're undergoing fulfillment delays, you'...
Sat, 12 Mar, 2022 at 7:34 AM
What is your return policy?
As a rule, we don’t accept returns due to the nature of these products.  If you have a problem with your order, please email us and we will do the best we...
Thu, 3 Feb, 2022 at 5:40 AM
Can you offer cheaper shipping?
Unfortunately, the shipping prices that are shown are directly pulled from USPS, DHL, and UPS, and are the actual price. These are the cheapest prices we ca...
Thu, 3 Feb, 2022 at 4:52 AM
How does international shipping work and do you ship worldwide?
We do ship worldwide! We highly recommend DHL for our international customers.  We no longer offer USPS international shipping as too many packages were g...
Thu, 3 Feb, 2022 at 5:38 AM
Who is responsible for paying Customs / VAT / Import taxes?
Customers are responsible for paying the local taxes as assessed by your country. CannonKeys is NOT responsible for any customs, VAT, or import taxes.
Fri, 4 Mar, 2022 at 3:05 PM
Will you mark down the value of my order for customs?
No. This is illegal and could get us into a lot of trouble.
Thu, 3 Feb, 2022 at 5:21 AM
What happens if a package is "returned to sender"?
If we receive a "return to sender" package, we will refund the items in the order minus a 3% return to sender fee. We will not refund any shipping...
Thu, 3 Feb, 2022 at 7:51 AM
My package never arrived, what do I do?
If your package didn't arrive, please send us a ticket. We will check the fulfillment status on our end, and if the package is lost, help guide you thr...
Thu, 3 Feb, 2022 at 7:58 AM